Return & Refund Policy

  • We do not accept any return on items. However, if there’s any issue, we can look into it. You can send us an email at info@madresfoods.com or leave a message on our contact us page with your thoughts. After reviewing, we'll handle any necessary refunds or replacements in 7-10 Days.

  • If a product is missing, damaged, or spoiled, Madre's  must be contacted via email at info@madresfoods.com within three days of receiving the product damage. 
  • The email must include the order number, an invoice image, a picture of the exterior box, and two clear pictures of the damaged product.
  • If a package contains more than one item, only the defective product may be returned and replaced. 
  • A package may only be returned and replaced if just the damaged item is included.